What do I do if the water smells, looks or tastes unusual?

You may call the Water Treatment Plant at 972-551-6635 to report anything unusual.

Water main breaks or heavy water usage required to fight a fire may occasionally discolor your water. The cloudiness or discoloration is caused by sediment dislodged by sudden pressure changes in the water system. The water will clear up as these sediments are flushed from the system. This water is safe to drink but you may want to postpone doing your laundry until the water clears to avoid staining clothes.

Show All Answers

1. How soon can my water get connected?
2. How do I get information about my account?
3. Why do I have a past due balance on my bill?
4. How do I pay my bill if the Water Business Office is Closed?
5. How long does it take my payment to get to the Water Business Office?
6. What happens if my payment is not received on time via the mail and my water is disconnected?
7. Why should I call to cancel services if someone else is moving in when I’m moving out?
8. How do I request emergency services?
9. Why is my bill so high?
10. What if I have a leak?
11. What is sanitary sewer?
12. How could my bill be the same two months in a row?
13. Are Terrell’s water and sewer rates high compared to other cities?
14. Do you add fluoride to the water?
15. Is our water hard?
16. Where does the water we use come from?
17. Is the water tested?
18. What do I do if the water smells, looks or tastes unusual?