Street Maintenance

The Streets Department is responsible for maintaining and repairing all city-owned concrete and asphalt streets. This includes street signage, pavement markings, street sweeping, storm sewers, drainage, and addressing issues like high water, cold weather preparation, and traffic hazards.

Temporary repairs are made to ensure roadway safety when necessary and are replaced with permanent solutions as weather and work schedules permit.

Sidewalks & Driveways

Property owners are responsible for sidewalk & driveway maintenance. Refer to Ordinance No. 1968 for more information.

State-Maintained Roadways

The following roadways are maintained by the State of Texas (TxDOT). For issues such as potholes or signage on these roads, please report them directly to TxDOT:

• U.S. 80, SH 205, SH 34 (Virginia), Interstate 20 (including service roads)
• FM 986 (North Rockwall Avenue) W. State St., Poetry Road/FM986
• FM 429, FM 148, FM 2578

TxDOT Contact Information:

• Texas Department of Transportation Website
• Texas Department of Transportation - Dallas District (Kaufman County)
• Kaufman Area Engineer and Maintenance Facility: Phone (972) 962-3848

City-Maintained Roadways

For street repairs on roads not listed above, please contact:

(Note: Online requests are not handled on weekends or holidays)

• Online: Report A Concern 
• Phone: 972-551-6600 (Monday - Friday, 8:00 am to 5:00 pm)
• Text: 469-410-7744

New Signs & Traffic Signals

To request new street signs or traffic signals, contact the Engineering Department. Documentation of the need for new traffic controls at the requested location is required.

• Request a new sign or traffic signal

Pavement Management Program (PMP)

The City of Terrell has implemented a PMP to systematically address street pavement needs. This program, defined by the American Public Works Association as a method for collecting and using data to optimize resources, offers numerous benefits. These include rational resource allocation, optimal fund use, reduced rehabilitation costs, informed treatment selections, and extended pavement life, ultimately ensuring best practices for long-term pavement maintenance.